Refund and cancellation policy

Last updated 5 September 2026. Short version: cancel whenever you like, and if the first month didn't work for you, ask and we'll refund it.

Cancelling

You can cancel a paid plan at any time from your dashboard or by emailing hello@bigboring.com. Your plan stays active until the end of the period you have already paid for, then stops. Nothing further is charged. Your campaigns pause; your data stays available to you for 30 days if you want to export it.

Refunds on subscriptions

If you are on your first month of a paid plan and BigBoring has not worked out, email us within 14 days of the first charge and we will refund it in full. After the first month, charges are for the period already provided and are not refunded, except where the service was unavailable for a significant part of the period through our fault, in which case we will refund that period on request.

Refunds on the pilot

The design-partner pilot is a one-off fee. It is fully refundable until the kickoff call has taken place. After kickoff, because the work has begun, it is refunded only if we fail to deliver what the pilot describes.

How refunds are paid

Payments are processed by Paddle, our merchant of record, so refunds are issued by Paddle to the original payment method. They usually appear within 5 to 10 business days depending on your bank. You can also contact Paddle directly through paddle.net with your order details.

Things we can't refund

Charges older than the periods described above, and accounts closed for breaching the acceptable use terms, are not refunded.

Questions

Write to hello@bigboring.com. A person reads it.